> For the complete documentation index, see [llms.txt](https://legacy-docs.usesmileid.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legacy-docs.usesmileid.com/further-reading/faqs.md). # FAQs - [Add or remove team members](https://legacy-docs.usesmileid.com/further-reading/faqs/add-or-remove-team-members.md) - [Asynchronous vs. Synchronous](https://legacy-docs.usesmileid.com/further-reading/faqs/asynchronous-vs.-synchronous.md) - [Document capture best-practices](https://legacy-docs.usesmileid.com/further-reading/faqs/what-are-good-document-capture-best-practices.md): How to take good images of ID documents - [Guide to the user consent screen](https://legacy-docs.usesmileid.com/further-reading/faqs/guide-to-the-user-consent-screen.md) - [How can I look up a specific user's data?](https://legacy-docs.usesmileid.com/further-reading/faqs/how-can-i-look-up-a-specific-users-data.md): This section of the document describes how you can retrieve the details of a previously enrolled user and their related job information. - [How do I set up a callback?](https://legacy-docs.usesmileid.com/further-reading/faqs/how-do-i-setup-a-callback.md) - [How do job types map to the new product names?](https://legacy-docs.usesmileid.com/further-reading/faqs/how-do-job-types-map-to-the-new-product-names.md) - [How do I integrate Smile ID in other countries or query other ID types?](https://legacy-docs.usesmileid.com/further-reading/faqs/how-do-i-integrate-smile-id-in-other-countries-or-query-other-id-types.md) - [How to re-enroll or delete a user?](https://legacy-docs.usesmileid.com/further-reading/faqs/how-to-re-enroll-or-delete-a-user.md): Manage users on the system. - [Is there an API I can use to monitor my wallet balance?](https://legacy-docs.usesmileid.com/further-reading/faqs/is-there-an-api-i-can-use-to-monitor-my-wallet-balance.md) - [Is there an API I can query to check the availability status of an ID type?](https://legacy-docs.usesmileid.com/further-reading/faqs/is-there-an-api-i-can-check-to-check-the-status-of-an-id-authority.md): Check the latest availability status of an ID authority through the API. - [Selfie best-practices](https://legacy-docs.usesmileid.com/further-reading/faqs/what-are-good-selfie-best-practices.md): How to take good selfies - [Slack Integration](https://legacy-docs.usesmileid.com/further-reading/faqs/slack-integration.md): Set up the Smile ID Slackbot to receive ID authority status alerts in Slack. - [Using the Demo App and Scanning QR codes](https://legacy-docs.usesmileid.com/further-reading/faqs/using-the-demo-app-and-scanning-qr-codes.md): When you download the mobile app from the store, you need to link it to your partner account to start using it. Follow these steps to get started: - [What are your support hours?](https://legacy-docs.usesmileid.com/further-reading/faqs/what-are-your-support-hours.md) - [What is agent mode?](https://legacy-docs.usesmileid.com/further-reading/faqs/agent-mode.md) - [What is document autocapture?](https://legacy-docs.usesmileid.com/further-reading/faqs/document-autocapture.md) - [What are top-level keys?](https://legacy-docs.usesmileid.com/further-reading/faqs/what-are-top-level-keys.md) - [What are partner\_params?](https://legacy-docs.usesmileid.com/further-reading/faqs/what-are-partner_params.md) - [What are the image types I can upload to Smile ID?](https://legacy-docs.usesmileid.com/further-reading/faqs/what-are-the-image-types-i-can-upload-to-smile-id.md) - [Why aren't Kenyan IDs returning images for some IDs queried?](https://legacy-docs.usesmileid.com/further-reading/faqs/why-arent-kenyan-ids-returning-images-for-some-ids-queried.md) - [Why are some of my bank verification requests returning 'ID authority unavailable'?](https://legacy-docs.usesmileid.com/further-reading/faqs/why-are-some-of-my-bank-verification-requests-returning-id-authority-unavailable.md) - [What happens under the hood?](https://legacy-docs.usesmileid.com/further-reading/faqs/what-happens-under-the-hood.md) - [What is code 2302?](https://legacy-docs.usesmileid.com/further-reading/faqs/what-is-code-2302.md) --- # Agent Instructions This documentation is published with GitBook. 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