> For the complete documentation index, see [llms.txt](https://legacy-docs.usesmileid.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legacy-docs.usesmileid.com/further-reading/result-codes.md).
# Result codes
All processing by the Smile ID system will return at least one response including a result code. All result codes are 4 character numeric strings. Every result code has a specific meaning that will make it easy to interpret what happened during a request to our system.
| Result code | Result text | Description | Category |
| ----------------- | ----------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------- |
| 0001 | Data Invalid | An unknown error has occurred. Please contact someone at Smile ID. | |
| 0001 | ID Authority image not available | There was no photo returned by the id authority for the submitted ID number. | |
| 0001 | ID Card image unusable | The submitted ID card image is corrupted or was not included in zip | |
| 0001 | Selfie image unusable | The submitted selfie is corrupted or was not included in zip | |
| 0001 | System Error | An unknown system error occurred while processing the job. | |
| 1013 | Unable to Validate ID | The ID info was not found in the ID authority database. | Rejected |
| 1014 | Error - Unsupported ID number format | The ID number submitted was of an invalid format. Please use our regex samples as a guide. | - |
| 1015 | Error - Queried Database Unavailable | The ID authority is unavailable. | - |
| 1016 | Error - Need to Activate Product | You do not have access to the ID Type. Please contact support for more information. | - |
| 1020 | Exact Match | The user submitted details exactly match the ID info in the ID authority database. | Approved |
| 1021 | Partial Match | At least one of the user submitted details partially/exactly match the ID info in the ID authority database. | Approved |
| 1022 | No Match | None of the user submitted details partially/exactly match the ID info in the ID authority database. | Rejected |
| 1023 | Not Found | We couldn't find a matching record, and no charges were applied. | Rejected |
| 1012 | Valid ID | | Approved |
| 1013 | Unable to Validate ID | The ID info was not found in the ID authority database. | Rejected |
| 1014 | Error - Unsupported ID number format | The ID number submitted was of an invalid format. Please use our regex samples as a guide. | - |
| 1015 | Error - Queried Database Unavailable | The ID authority is unavailable. | - |
| 1016 | Error - Need to Activate Product | You do not have access to the ID Type. Please contact support for more information. | - |
| 2211 | (Mobile SDK Only) ID Validation Failed | | Rejected |
| 2212 | (Mobile SDK Only) Error - HTTP Request Failed | | - |
| 1013 | Invalid ID | The ID info provided was not found in the ID authority database. | Rejected |
| 1014 | Unsupported ID number format | The ID number submitted was of an invalid format. Please use our regex samples as a guide. | Rejected |
| 1015 | Error - Queried Database Unavailable | The ID authority is unavailable. | Re-run the job when ID authority is back online |
| 0911 | No Face Found | There was no face found in the uploaded selfie. Upload an image with a face. | Rejected |
| 0912 | Image Quality Judged Too Poor | The uploaded selfie quality was too poor. Upload a higher quality selfie. | Rejected |
| 0810 | Enroll User Machine Judgement - PASS | Images matched and no spoof detected on the selfie. | Approved |
| 0811 | Failed Enroll Machine Judgement - FAIL - Compare Rejected | Images did not match and job was therefore rejected. | Rejected |
| 0812 | Machine Judgement - Pure Provisional | Waiting on document reviewer's decision. | Provisionally Approved |
| 0813 | Failed Enroll Machine Judgement - FAIL, Possible Spoof | Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
| 0814 | Machine Judgement - Provisional - Possible Spoof | The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts. | Suspected for spoof and sent to document reviewer for final decision |
| 0815 | Machine Judgement - Provisional - Compare Unsure | The machine is not sure if both images match, so a document reviewer will compare. | Provisionally Approved |
| 0816 | Unable to verify Document - Unsupported Document | Provided document is not supported for KYC i.e. document is one of the following:
- Minor's Passport
- Carry Permit
- Hunting Permit
- Sex Offender ID
- SIM Card
| Rejected |
| 0817 | Approved with Attention - Document is Expired | The document is expired but didn't fail any security checks. | Approved with Attention |
| 1210 | Enroll User. Human Judgement - PASS | The human reviewer marked that both images are of the same person and no spoof was detected. | Approved |
| 1211 | Failed Enroll Human Judgement - FAIL - Human Compare Failed | The human reviewer marked that both images are different persons. | Rejected |
| 1212 | Failed Enroll. Human Judgement - Spoof Detected | The human reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
| 1214 | Human Judgement - ID Card Check Failed | The human reviewer has identified a problem with the ID card photo | rejected |
| 0908 | Error - Issuer not available | The ID authority is unavailable. | Re-run the job when ID authority is back online |
| 1016 | Error - Need to Activate Product | You do not have access to the ID Type. Please contact support for more information. | |
| 0810 | Document Verified | Images matched, no spoof was detected on Selfie and the document is valid. | Approved |
| 0811 | Unable to Verify Document - reason | Document image was usable but document verification failed due to any of the following reasons:
- Document is expired.
- The selfie did not match the photo on document.
- Selfie failed liveness checks.
- Some security features were missing on the document.
- The information on document is inconsistent i.e. the MRZ information did not match the OCR'ed information.
- A wrong document type was uploaded.
For the full list of reasons please see here.
| Rejected |
| 0812 | Unable to verify Document - reason | Document verification failed because the document image is unusable or an invalid document image was uploaded e.g. work ID card | Rejected |
| 1014 | Unsupported ID Type | [The country\_code and or the id\_type in the info.json file is not supported, please use any of the supported country\_codes and id\_types in the documentation](https://docs.usesmileid.com/supported-id-types/for-individuals-kyc/using-document-image/regions) | Rejected |
| 0921 | FAIL - No Face Found | There was no face found in the uploaded selfie. Upload an image with a face. | Rejected |
| 0922 | FAIL - Image Quality Judged Too Poor | The uploaded selfie quality was too poor. Upload a higher quality selfie. | Rejected |
| 0820 | Authenticate User Machine Judgement - PASS | Comparison between the images matched. | Approved |
| 0821 | Failed Authentication Machine Judgement - FAIL - COMPARISON | Images did not match and therefore job was rejected. | Rejected |
| 0822 | Machine Judgement - PURE PROVISIONAL | Waiting on document reviewer's decision. | Provisionally Approved |
| 0823 (Deprecated) | Failed Authentication Machine Judgement - FAIL - Possible Spoof | Machine rejected job due to possible fraud attempt on the Selfie - This can be fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
| 0824 | Machine Judgement - PROVISIONAL - Possible Spoof | The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts. | Suspected for spoof and sent to document reviewer for final decision |
| 0825 | Machine Judgement - PROVISIONAL - Machine Compare Unsure | The machine is not sure if both images match, so a document reviewer will compare. | Provisionally Approved |
| 1220 | Authenticate User Human Judgement - PASS | The document reviewer marked that both images are of the same person. | Approved |
| 1221 | Failed Authentication Human Judgement - FAIL - Human Compare Failed | The document reviewer marked that both images are different persons. | Rejected |
| 1222 | Failed Authentication Human Judgement - FAIL - Spoof Detected | The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
| 0941 | FAIL - No Face Found | There was no face found in the uploaded selfie. Upload an image with a face. | Rejected |
| 0941 | No Match - The compared images are identical. | In smartselfie compare, The comparison image and selfie image are identical or the same image. | Rejected |
| 0941 | No Match - No clear face was found in the selfie image. (1st image - selfie). | There were issues with the `selfie_image`. | Rejected |
| 0942 | FAIL - Image Quality Judged Too Poor | The uploaded selfie quality was too poor. Upload a higher quality selfie. | Rejected |
| 0840 | Enroll User PASS - Machine Judgement | Machine passed Selfie - no spoof detected and image contains a face. | Approved |
| 0841 | Failed Enroll FAIL - Possible Spoof - Machine Judgement | Machine rejected job due to possible fraud attempt on the Selfie. | Rejected |
| 0844 | PROVISIONAL - Possible Spoof - Machine Judgement | The machine thinks there is a possible spoof but can't make a final decision. A document reviewer will check the Selfie for potential fraud attempts. | Suspected for spoof and sent to document reviewer for final decision |
| 0846 (deprecated) | PENDING - Possible Spoof - Machine Judgement | Awaiting document review result. | Pending |
| 1240 | Enroll User PASS - Human Judgement | The document reviewer did not find any fraud attempts on the Selfie. | Approved |
| 1241 | Failed Enroll. FAIL - Image Unusable | The document reviewer marked the Selfie as unusable either because the Selfie is too dark or too blurry | Rejected |
| 1242 | Failed Enroll Spoof detected - Human Judgement | The document reviewer detected a possible fraud attempt on the Selfie - This can be a fraud attempt or some times images are too blurry or dark in the liveness check to make a decision. | Rejected |
---
# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://legacy-docs.usesmileid.com/further-reading/result-codes.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.