> For the complete documentation index, see [llms.txt](https://legacy-docs.usesmileid.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legacy-docs.usesmileid.com/further-reading/result-codes/error-codes.md). # Error codes Error codes differ from result codes in that these codes mean the action you attempted to perform in our system failed request validation. There is not going to be a record in the portal for this job. These are codes that typically you would only see during development. They indicate that there was a problem with the request which meant we could not perform the requested action. | Error code | Error text | Description | | -------------- | ----------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | 2201/2301/2401 | System Error | An unknown error has occurred. Please contact someone at Smile ID. | | 2203 | Error - Invalid JSON | The info.json file in the Zip is not properly structured. Ensure all keys are present and properly named. | | 2204 | Error - A parameter is of the wrong data type | The format of one of the request values was wrong. Please check request values for this product. | | 2205/2405 | Error - "You are not authorized to do that" | An invalid signature was used to sign the request. You can read more about troubleshooting the error code [here](/further-reading/troubleshooting/troubleshooting-error-2204-and-2205-youre-not-authorized-to-do-that.md). | | 2207 | Error - Enrolled User is disabled | The user corresponding to this user\_id must be re-enabled before performing the requested action | | 2208 | Error - Enrolled user is deleted | This user id can no longer perform actions in the Smile ID system | | 2209 | Error - Wrong user id. This user is already enrolled with user\_id | An existing user\_id was inputted. Enter a unique user id. | | 2210 | Error - No enrolled user found | You are attempting to perform an action that requires a user to have been previously enrolled | | 2211 | Error - Enrolled user must complete re-enrollment | This user has been marked for re-enrollment and has not done so yet | | 2212 | Error - Invalid job type \*\* | An invalid value was inputted in the job\_type key. Change the value to "5". | | 2213/2413 | Error - A required parameter is missing | Not all the required keys were submitted in the info.json or request payload. Please check request values for this product. | | 2215 | Error - Job already exists for job\_id | An existing job\_id was inputted. Enter a unique job id. | | 2216 | Error - Enrolled user does not have a photo on file | The user\_id does not have a selfie on file. Before you can authenticate, you need to perform either a [Document Verification](/products/for-individuals-kyc/document-verification.md), [Biometric Registration](/products/for-individuals-kyc/biometric-kyc.md) or [SmartSelfie™ Registration](/products/for-individuals-kyc/biometric-authentication.md#registering-a-user) job for the user\_id. | | 2220 | Error - Production is not enabled for this account. Please complete your KYC with Smile ID. | You have not completed your KYC. | | 2221 | Invalid Token | The token used for authentication is not valid or has expired | | 2222 | This ID number has been blocked due to multiple submissions. Please use the designated endpoint to reactivate it. | The ID Number and ID Type submitted has exceeded our internal rate limit. Please utilise the `id_number_rate_limit_reset` endpoint to clear this if this is a valid request. | | 2314 | Error - No Zip File Received | No Zip files was uploaded. | | 2413 | Error - valid id\_type is required | An invalid or unsupported country/id\_type pair was used in the request | | 2414 | This feature requires you to activate ID Validation for your Smile ID account. | You are attempting to use a product you do not yet have access too | | 2428 | You are out of credits. Add funds to your wallet to run more verifications. | You are attempting to run verification without enough credits in your account. You need to top up your wallet before you can run more jobs. | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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